All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Service Maintenance (Messaging) Apr 28, 2025 19:00-21:30 UTC

Our internal messaging system will be going through technical maintenance. There should be no noticeable impact on your operations. During this time, you may experience brief periods of slightly delayed message delivery and UIs may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.

Posted on Mar 17, 2025 - 10:06 UTC

Service Maintenance (Messaging) Apr 29, 2025 19:00-21:30 UTC

Our internal messaging system will be going through technical maintenance. There should be no noticeable impact on your operations. During this time, you may experience brief periods of slightly delayed message delivery and UIs may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.

Posted on Mar 17, 2025 - 10:07 UTC

Datacenter Maintenance (Compute) - Part 1 May 6, 2025 07:00-15:00 UTC

We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Apr 08, 2025 - 11:57 UTC

Datacenter Maintenance (Compute) - Part 2 May 7, 2025 07:00-15:00 UTC

We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Apr 08, 2025 - 11:58 UTC

Datacenter Maintenance (Compute) - Part 3 May 8, 2025 07:00-15:00 UTC

We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Apr 08, 2025 - 11:59 UTC
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
Resolved - This incident has been resolved.
Apr 10, 12:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 11:17 UTC
Investigating - Our monitoring systems detected cellular connectivity issues with Telekom LTE-M network in Germany. We are investigating with our partners.
Apr 10, 10:10 UTC
Apr 9, 2025

No incidents reported.

Apr 8, 2025
Postmortem - Read details
Apr 14, 09:59 UTC
Resolved - This incident has been resolved.
Apr 8, 11:04 UTC
Update - We are continuing to monitor for any further issues.
Apr 8, 10:56 UTC
Update - We are continuing to monitor for any further issues.
Apr 8, 10:32 UTC
Monitoring - A fix has been implemented and we are seeing our services come back online. We are monitoring closely.
Apr 8, 10:31 UTC
Identified - OneAPI is affected by this outage as well. We identified the cause of the issue and are working on a fix with highest priority.
Apr 8, 10:28 UTC
Update - We are currently experiencing issues with our CloudBoxx REST API (including Installer Apps). Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Apr 8, 10:19 UTC
Investigating - We are currently experiencing issues with our CloudBoxx REST API (including Installer Apps). Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Apr 8, 10:17 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.