All Systems Operational
About This Site
How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions
On these days we only offer emergency support in 2022: January 01, April 15, April 18, May 01, May 26, June 06, June 16, October 03, December 24, December 26.
Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G)
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Operational
CloudBoxx
Operational
CloudBoxx API
Operational
CloudBoxx Push - Message Queue
Operational
Hardware Installation Apps
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Operational
CocoSoft Hosting
Operational
CocoSoft Hosting - Europe
Operational
CocoSoft Hosting - Asia & Middle East
Operational
FleetControl
Operational
ICS Hosting
Operational
OneAPI
Operational
OneAPI REST API
Operational
OneAPI Events API (RabbitMQ)
Operational
Customer service communication channels
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Operational
Phone
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Operational
E-Mail
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Operational
Ticket system
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Datacenter
Oct 5, 2022 18:00-20:00 UTC
Update -
We will be undergoing scheduled maintenance during this time. Due to our redundant set up, our Datacenter-Provider does not expect significant interruptions.
Sep 22, 2022 - 08:23 UTC
Sep 22, 2022 - 08:23 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. Due to our redundant set up, we do not expect significant interruptions.
Sep 22, 2022 - 08:12 UTC
Sep 22, 2022 - 08:12 UTC
Connectivity maintenance
Oct 10, 2022 07:00-09:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 08:04 UTC
Oct 04, 2022 - 08:04 UTC
Scheduled -
One of our connectivity providers will perform the first of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Sep 30, 2022 - 08:33 UTC
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Sep 30, 2022 - 08:33 UTC
Connectivity maintenance
Oct 26, 2022 08:34-10:34 UTC
One of our connectivity providers will perform the third of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Sep 30, 2022 - 08:35 UTC
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Posted on Sep 30, 2022 - 08:35 UTC
Connectivity maintenance
Nov 18, 2022 13:00-15:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 08:05 UTC
Oct 04, 2022 - 08:05 UTC
Scheduled -
One of our connectivity providers will perform the second of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Sep 30, 2022 - 08:34 UTC
The activities will be implemented as follows:
Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC
Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.
Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.
Sep 30, 2022 - 08:34 UTC