All Systems Operational

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How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2022: January 01, April 15, April 18, May 01, May 26, June 06, June 16, October 03, December 24, December 26.

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) ? Operational
CloudBoxx Operational
CloudBoxx API Operational
CloudBoxx Push - Message Queue Operational
Hardware Installation Apps ? Operational
CocoSoft Hosting Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia & Middle East Operational
FleetControl Operational
ICS Hosting Operational
OneAPI Operational
OneAPI REST API Operational
OneAPI Events API (RabbitMQ) Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Connectivity Maintenance Dec 7, 2022 15:00-17:00 UTC
Our mobile connectivity provider is undergoing scheduled maintenance during this interval.

No impact expected.

Posted on Nov 30, 2022 - 09:38 UTC
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - This incident has been resolved.
Dec 2, 17:46 UTC
Monitoring - New incoming data (events & trip data) are now handled in real time. We are closely monitoring. Previous data (13:00 UTC - 14:45 UTC) will be processed tonight to prevent further degradation during main business hours.
Dec 2, 15:14 UTC
Update - New incoming data (events & trip data) are now handled in real time. Previous data (13:00 UTC - 14:45 UTC) will added over the next hours in parallel.
Dec 2, 14:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 2, 14:47 UTC
Investigating - We are currently experiencing a delay in task processing, which could cause issues with opening vehicles and starting/ending trips. We are investigating.
Dec 2, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 13:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - We are planning an emergency maintenance for the stability of the CloudBoxx operation. We do not expect any significant impact on ongoing operations, in individual cases there may be minimal delays in event delivery or API accessibility.
Dec 2, 11:01 UTC
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:45 UTC
Scheduled - Our data center provider is going to perform emergency network maintenance. Due to redundancy we don't expect any impact.
Dec 1, 15:18 UTC
Resolved - This incident has been resolved.
Dec 1, 17:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 16:45 UTC
Update - We are continuing to investigate this issue.
Dec 1, 16:33 UTC
Investigating - We are currently investigating this issue.
Dec 1, 16:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 16:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 1, 15:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:15 UTC
Scheduled - It is necessary to perform network maintenance on short notice. We don't expect any noticeable impact.
Dec 1, 15:13 UTC
Resolved - This incident has been resolved.
Dec 1, 16:28 UTC
Investigating - We are currently investigating this issue.
Dec 1, 10:56 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:50 UTC
Scheduled - We will perform a short maintenance of our CloudBoxx Push Infrastructure. Some connections may be closed but will be able to immediately reconnect without downtime.
Dec 1, 11:46 UTC
Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 13:45 UTC
Monitoring - Cross-check was finished, we are currently closely monitoring the performance of the message queues.
Nov 30, 12:38 UTC
Update - The missing queues have been restored, we are currently cross-checking the state before the incident for completeness.
Nov 30, 12:01 UTC
Update - Restoration is ongoing. Some of the affected customers might already have regained access to their missing queues.
Nov 30, 11:14 UTC
Identified - It seems that some queues went missing after last night's incident, we are currently restoring these queues.
Nov 30, 09:50 UTC
Investigating - Some customers seem to experience issues accessing single message queues, we are investigating.
Nov 30, 09:42 UTC
Nov 29, 2022
Resolved - All systems are back to normal, the main peak of delays was between 21:45 - 22:05 UTC
Nov 29, 23:07 UTC
Update - We are continuing to monitor for any further issues.
Nov 29, 23:00 UTC
Monitoring - Some delays were roughly between 21:05 UTC and 22:45 UTC. All is back to normal now.
Nov 29, 22:50 UTC
Update - Reconnecting of services is in progress, we are waiting for results.
Nov 29, 22:27 UTC
Identified - The issue has been identified, and we are working on a fix.
Nov 29, 22:01 UTC
Investigating - We are currently having problems with CloudBoxx Push. We are troubleshooting.
Nov 29, 21:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 08:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 29, 08:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC
Scheduled - This affects almost exclusively the network traffic in North America (e.g. USA, Canada, Mexico). We expect at most short interruptions of the connections or a minimal longer setup of new connections. We do not expect any significant restriction of operations.
Nov 28, 16:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 UTC
Scheduled - Our connectivity partner is performing a core network transition. This affects almost exclusively the network traffic in North America (e.g. USA, Canada, Mexico). We expect at most short interruptions of the connections or a minimal longer setup of new connections. We do not expect any significant restriction of operations.
Nov 25, 15:49 UTC
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - After a depth analysis, no impact could be detected.
Nov 21, 11:32 UTC
Investigating - We are investigating possible mobile connectivity issues mainly in North America.
Customers may experience timeouts in interactions with CloudBoxx and missing data over the cellular connection.

Nov 21, 10:53 UTC
Nov 20, 2022

No incidents reported.