INVERS GmbH Status

All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2023: January 01, April 07, April 10, May 01, May 18, May 29, June 08, October 03, November 01, December 25, December 26

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) Operational

CloudBoxx Operational

CloudBoxx API Operational

CloudBoxx Push - Message Queue Operational

Hardware Installation Apps Operational

CocoSoft Hosting Operational

CocoSoft Hosting - Europe Operational

CocoSoft Hosting - Asia & Middle East Operational

FleetControl Operational

ICS Hosting Operational

OneAPI Operational

OneAPI REST API Operational

OneAPI Events API (RabbitMQ) Operational

Customer service communication channels Operational

Phone Operational

E-Mail Operational

Ticket system Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cellular connectivity maintenance Mar 21, 2023 14:00-17:00 UTC

Our partner is undergoing scheduled maintenance to improve network resiliency and efficiency. Customers might encounter short disruptions of single units for a few minutes during this interval.
Posted on Feb 24, 2023 - 14:19 UTC

Cellular connectivity maintenance Mar 22, 2023 09:00-14:00 UTC

Our partner will perform a planned maintenance activity to upgrade the software on the Home Location Register (HLR) in the Vitry(VTY) Data Center.

This activity, is part of our network lifecycle management process, will improve network resiliency and efficiency and aligns with our commitment to provide best in class services to our customers.

Impact:
No customer impact is expected due to network redundancy.
Posted on Mar 16, 2023 - 08:05 UTC

Cellular connectivity maintenance Mar 22, 2023 14:00-17:00 UTC

Maintenance of our CloudBoxx database Mar 23, 2023 00:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 2023 - 10:53 UTC

Scheduled - We will be undergoing scheduled maintenance of our CloudBoxx database cluster to improve stability and prepare our systems for future requirements concerning performance and reliability.
Due to redundancy no impact is expected. After the maintenance re-syncing the cluster might lead to very little delays of API responses in very rare cases.
Mar 16, 2023 - 10:52 UTC

Cellular connectivity maintenance Mar 23, 2023 14:00-17:00 UTC

Maintenance of our CloudBoxx database Mar 28, 2023 07:00-11:00 UTC

We will be undergoing scheduled maintenance of our CloudBoxx database cluster to improve stability and prepare our systems for future requirements concerning performance and reliability.
Due to redundancy no impact is expected.
Posted on Mar 16, 2023 - 11:01 UTC

CocoSoft & ICS Maintenance Mar 28, 2023 19:00-22:00 UTC

We will be undergoing scheduled maintenance. Customers might experience a short disruption of our services during this time.
Posted on Mar 06, 2023 - 12:31 UTC

Maintenance of our internal messaging system Mar 29, 2023 23:00 - Mar 30, 2023 05:00 UTC

We will be undergoing scheduled maintenance of our internal messaging system to improve stability and prepare our systems for future requirements concerning performance and reliability.
Our CloudBoxx Push Message Queue and Long Polling APIs may experience small delays during this time.
Posted on Mar 16, 2023 - 10:57 UTC

Past Incidents

Mar 20, 2023

Cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:00 UTC

Scheduled - Our partner is undergoing scheduled maintenance to improve network resiliency and efficiency. Customers might encounter short disruptions of single units for a few minutes during this interval.
Feb 24, 14:19 UTC

Cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 UTC

Scheduled - Our partner will perform a planned maintenance activity to upgrade the software on the Home Location Register (HLR) in the Frankfurt (FKT) Data Center. Impact: No customer impact is expected due to network redundancy.
Mar 16, 08:03 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Cellular connectivity issues with a small number of devices

Resolved - This incident has been resolved.
Mar 16, 09:38 UTC

Update - Our analysis indicates that this issue mostly affects devices located in Italy. We have raised an issue with our cellular connectivity provider.
Mar 16, 04:08 UTC

Monitoring - We have observed a small peak in missing heartbeats at ~2:53 UTC. Numbers are already normalising. We keep monitoring.
Mar 16, 03:28 UTC

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Scheduled cellular connectivity maintenance ("Ess5")

Completed - The scheduled maintenance has been completed.
Mar 14, 15:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 16:29 UTC

Scheduled - Our connectivity partner will execute a planned connectivity maintenance. Our network design will reduce the interruptions to a minimum, you might experience a short interruption to our CloudBoxx devices of a few minutes. Our teams and the engineering teams of the partner will monitor the maintenance closely and can take action if needed.
Mar 7, 14:56 UTC

Cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 14, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:00 UTC

Scheduled - Our partner is undergoing scheduled maintenance to improve network resiliency and efficiency. During this scheduled activity some devices may experience a brief delay in creation of new 4G/LTE data sessions. NOTE: There is no downtime expected for 2G/3G network services.
Mar 13, 09:44 UTC

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

CloudBoxx API disruption

Resolved - Everything is back to normal, monitoring showed no further issues.
Mar 9, 14:04 UTC

Monitoring - We fixed the issue and are monitoring closely. Hardware Installation Apps are working again, the API is processing requests now at normal speed but due to high number of request the responses are slightly delayed.
Mar 9, 13:29 UTC

Update - We continue to see improvements but we're not out of the woods yet.
Mar 9, 13:16 UTC

Update - The cause of this is related to the announced maintenance.

We are currently seeing improvements and an increasing number of successful API calls but there still is a significant number of failed API calls. We are still working on a solution with highest priority.
Mar 9, 13:11 UTC

Identified - Our teams identified the cause of the issue, we are working on a fix.
Mar 9, 13:02 UTC

Update - This outage also affects our Hardware Installation Apps. Our team is analyzing the issue with highest prioritiy to provide a fix as soon as possible.
Mar 9, 12:59 UTC

Investigating - We are currently experiencing an outage of our CloudBoxx API. Our team is on it with highest priority.
Mar 9, 12:49 UTC

CloudBoxx Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 9, 14:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 10:00 UTC

Smartcontrol login issue

Resolved - It's related to the API incident (https://status.invers.com/incidents/hg8654lxxcxt), so we will close this incident here.
Mar 9, 13:01 UTC

Investigating - We are currently investigating this issue.
Mar 9, 12:48 UTC

Cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 9, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 UTC

Scheduled - Our cellular connectivity provider will perform planned maintenance to upgrade a platform component in order to improve network resiliency and efficiency.

No impact is expected.
Mar 6, 09:55 UTC

Mar 8, 2023

No incidents reported.

Mar 7, 2023

Cellular connectivity issues

Resolved - This incident has been resolved.
Mar 7, 16:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 15:27 UTC

Identified - There is a problem with one roaming partner network, the SIMs affected switch to another one automatically and are offline for a short moment as we can see in the graphs.
Mar 7, 15:02 UTC

Investigating - We currently experience cellular connectivity issues. We are investigating.
Mar 7, 14:50 UTC

Cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 7, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:00 UTC

Scheduled - A partner of our provider is going to perform maintenance to increase reliability and resiliency of services.

The maintenance might cause a short disruption of connections.
Mar 6, 09:59 UTC

Mar 6, 2023

Scheduled cellular connectivity maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 10:03 UTC

Scheduled - Our connectivity partner for LTE-M devices ("1020") will execute a planned connectivity maintenance. Our network design will reduce the interruptions to a minimum, you might experience a short interruption to our CloudBoxx devices of a few minutes. Our teams and the engineering teams of the partner will monitor the maintenance closely and can take action if needed.
Mar 3, 18:15 UTC