All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2024: 01. Jan, 29. Mar, 01. Apr, 01. May, 09. May, 20. May, 30. May, 03. Oct, 01. Nov, 24. Dec, 25. Dec, 26. Dec, 31 Dec.

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx Mini (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datacenter Maintenance (Compute) - Part 3 Dec 4, 2024 08:00-16:00 UTC
We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Note: It is foreseeable that the current maintenance window (Datacenter Maintenance (Compute) - Part 2) will not be sufficient to complete the work. We are therefore planning this further maintenance. We will cancel this appointment if the work is completed early.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a minor delay.
Posted on Nov 28, 2024 - 10:43 UTC
Datacenter Maintenance (Compute) - Part 4 Dec 5, 2024 08:00-16:00 UTC
We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Note: It is foreseeable that the current maintenance window (Datacenter Maintenance (Compute) - Part 2) will not be sufficient to complete the work. We are therefore planning this further maintenance. We will cancel this appointment if the work is completed early.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a minor delay.
Posted on Nov 28, 2024 - 10:45 UTC
Datacenter Maintenance (CCS, Compute) Dec 9, 2024 20:00-22:00 UTC
We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: Your services won't be available for about 10 minutes in this time window.
Posted on Nov 25, 2024 - 11:51 UTC
Past Incidents
Dec 4, 2024

No incidents reported today.

Dec 3, 2024
Network maintenance
Completed - Due to a scheduling error this maintenance was performed successfully from 20:00 to 20:30 UTC. As announced, only a short interruption of API requests to the listed components was measured.
Thank you for your patience.
Dec 3, 20:31 UTC
Scheduled - Our network will be going through technical maintenance. During this time, you may experience a brief disruption of our REST APIs.

We appreciate your patience as we strive to improve our services.
Nov 25, 13:55 UTC
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
Datacenter Maintenance (Compute) - Part 2
Completed - The scheduled maintenance has been completed.
Nov 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:00 UTC
Scheduled - We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a minor delay.
Nov 12, 13:02 UTC
Delay in configuration update in SmartControl and FleetControl
Resolved - This incident has been resolved.
Nov 28, 13:38 UTC
Update - Processing went much faster than expected, the issue should be solved. We are still monitoring to ensure everything works again as intended.
Nov 28, 11:47 UTC
Monitoring - We are currently experiencing a delay in updating setups in our database. Applying the configuration to a cloudboxx itself isn't affected, only the status and model in SmartControl and FleetControl. A fix has already been deployed. We are seeing a steady decrease in the accumulated tasks, but it will take around two hours to process all of them.
Nov 28, 10:47 UTC
Nov 27, 2024
Datacenter Maintenance (Compute) - Part 1
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 UTC
Scheduled - We are performing a maintenance of our system to enhance its performance and stability. As part of this process, we are applying updates to our compute infrastructure. Our team will be diligently working to execute the updates smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a minor delay.
Nov 12, 12:59 UTC
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Datacenter Maintenance (ServiceProvider, Network)
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 20, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 UTC
Scheduled - Our hosting provider is undergoing a network maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and ensure the highest availability and reliability of their service.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a minor delay.
Nov 7, 11:27 UTC
Nov 20, 2024
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