All Systems Operational

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How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2023: January 01, April 07, April 10, May 01, May 18, May 29, June 08, October 03, November 01, December 25, December 26

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) ? Operational
CloudBoxx Operational
CloudBoxx API Operational
CloudBoxx Push - Message Queue Operational
Hardware Installation Apps ? Operational
CocoSoft Hosting Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia & Middle East Operational
FleetControl Operational
ICS Hosting Operational
OneAPI Operational
OneAPI REST API Operational
OneAPI Events API (RabbitMQ) Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023
Problems with CloudBoxx Setup
Resolved - This incident has been resolved.
Feb 2, 15:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 15:27 UTC
Identified - We are experiencing issues with CloudBoxxes setup.
Our teams are working on a fix.
Feb 2, 15:13 UTC
Feb 1, 2023
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Feb 1, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 13:30 UTC
Scheduled - One of our cellular connectivity providers will perform a planned maintenance to increase the capacity of their infrastructure which is expected to result in better network security, performance, and resilience.

Due to redundant systems no impact is expected.
Jan 26, 14:23 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Cellular connectivity infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC
Scheduled - Our cellular connectivity provider is upgrading his infrastructure to improve system performance and enhance network resiliency.

Due to redundant systems no impact is expected.
Jan 17, 09:52 UTC
Jan 25, 2023
Cellular connectivity issues
Resolved - This incident has been resolved.
Jan 25, 22:05 UTC
Monitoring - Situation is stable since ~19:30 UTC. No peaks of missing heartbeats anymore which affected a small percentage of the fleet.

The 24/7 teams keep monitoring, if it stays like this, we can close the incident.
Jan 25, 21:34 UTC
Missing heartbeats spikes
Resolved - This incident has been resolved.
Jan 25, 21:36 UTC
Update - Our monitoring systems detects abnormal 4G/LTE traffic which causes missing heartbeats spikes. Our provider is aware of this issue and investigating.
Jan 25, 19:19 UTC
Investigating - Our monitoring systems detects abnormal 4G/LTE traffic which causes missing heartbeats spikes. Our provider is aware of this issue and investigating.
Jan 25, 19:17 UTC
Missing heartbeats spikes
Resolved - Our monitoring systems detected abnormal 4G/LTE traffic at ~15:40 UTC and ~17:20 UTC which caused missing heartbeats spikes. All is back to normal, we will follow up to find the root cause.
Jan 25, 18:53 UTC
Cellular connectivity infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:06 UTC
Scheduled - Our cellular connectivity provider is upgrading his infrastructure to improve system performance and enhance network resiliency.

Due to redundant systems no impact is expected.
Jan 17, 09:52 UTC
Fleetcontrol Layout problems
Resolved - This incident has been resolved.
Jan 25, 08:56 UTC
Identified - We have problems displaying the fonts / layout. The security and function is not affected.
Jan 25, 08:39 UTC
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Jan 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 UTC
Scheduled - One of our cellular connectivity providers will be undergoing scheduled maintenance. Service instability might be felt during this maintenance window.
Jan 19, 08:15 UTC
Jan 24, 2023
Cellular connectivity degradation in Australia
Resolved - This incident has been resolved.
Jan 24, 12:20 UTC
Monitoring - One of your cellular connectivity providers announced a service degradation in Australia.

Our monitoring doesn't show an effect on our services yet, but customers there might have experienced short disruptions.

A fix has already been applied, they're monitoring for recovery.
Jan 24, 10:08 UTC
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 05:01 UTC
Scheduled - One of our cellular connectivity provider's partners will perform a software upgrade on their platform. This activity will further increase the reliability and resiliency of the services provided.

Due to redundancy no impact is expected.
Jan 20, 08:27 UTC
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

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