All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2022: January 01, April 15, April 18, May 01, May 26, June 06, June 16, October 03, December 24, December 26.

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) ? Operational
CloudBoxx Operational
CloudBoxx API Operational
CloudBoxx Push - Message Queue Operational
Hardware Installation Apps ? Operational
CocoSoft Hosting Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia & Middle East Operational
FleetControl Operational
ICS Hosting Operational
OneAPI Operational
OneAPI REST API Operational
OneAPI Events API (RabbitMQ) Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Datacenter Oct 5, 2022 18:00-20:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to our redundant set up, our Datacenter-Provider does not expect significant interruptions.
Sep 22, 2022 - 08:23 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. Due to our redundant set up, we do not expect significant interruptions.
Sep 22, 2022 - 08:12 UTC
Connectivity maintenance Oct 10, 2022 07:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 08:04 UTC
Scheduled - One of our connectivity providers will perform the first of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.

The activities will be implemented as follows:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 30, 2022 - 08:33 UTC
Connectivity maintenance Oct 26, 2022 08:34-10:34 UTC
One of our connectivity providers will perform the third of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.

The activities will be implemented as follows:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 13:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 13:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Posted on Sep 30, 2022 - 08:35 UTC
Connectivity maintenance Nov 18, 2022 13:00-15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 08:05 UTC
Scheduled - One of our connectivity providers will perform the second of three (3) maintenance activities to implement a software version upgrade across their geo-redundant Packet Gateway (PGW) platform. The software upgrade will also address a known operational defect, further enhancing security, redundancy, and resiliency of existing DATA SERVICES, and enable the PGW platform to support future services.

The activities will be implemented as follows:

Activity 1 – Frankfurt PGW Upgrade Part 1 October 10, 2022 7:00 UTC
Activity 2 – Vitry PGW Upgrade October 18, 2022 7:00 UTC
Activity 3 – Frankfurt PGW Upgrade Part 2 October 26, 2022 13:00 UTC

Impact:
There is no impact expected during the execution of the scheduled activity as data sessions will be pro-actively migrated to the geo-redundant mate. No customer intervention is required.

Other Information:
The provider's engineers and our support team will be actively monitoring the network during the maintenance activity. Notification will be sent before and after completion of the maintenance.

Sep 30, 2022 - 08:34 UTC
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Resolved - This incident has been resolved.
Sep 30, 12:22 UTC
Monitoring - We got reports about minor network delays below the critical warning level. We are currently investigating this and created an "identified" incident. This status will be escalated if the delays turn out to be critical, otherwise it will be changed to "resolved" if there are no significant delays.
Sep 30, 11:29 UTC
Sep 29, 2022
Resolved - No further issues occurred. We are implementing a fix to prevent this from happening again in the future.
Sep 29, 09:51 UTC
Monitoring - Performance is back to normal, we are monitoring
Sep 29, 08:43 UTC
Investigating - We are currently experiencing degraded performance of FleetControl. Our team is on it.
Sep 29, 08:12 UTC
Completed - The maintenance has concluded. All messaging metrics are as expected or better.
Sep 29, 01:40 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 29, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 UTC
Scheduled - Our internal messaging infrastructure will be going through technical maintenance. During this time, you may experience delayed messages (normally 2-10s, max 30s peak) using our CloudBoxx Push Message Queue and our Long Polling APIs. We appreciate your patience as we strive to improve our services.
Sep 26, 14:47 UTC
Sep 28, 2022
Resolved - Maintenance was completed. Login is again working as expected.
Sep 28, 13:47 UTC
Identified - The FleetControl login process is undergoing maintenance. We expect running user sessions not to be interrupted, however login may not be possible for a few minutes.
Sep 28, 13:25 UTC
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 16:53 UTC
Identified - After a change at about 8:45 UTC today, the situation improved. We keep monitoring. The customer experience is not affected as far as we know at the moment.
Sep 27, 13:24 UTC
Update - In some cases, also events are delayed, but delivered. We are on it to find and fix the core reason.
Sep 27, 10:18 UTC
Update - We have been able to isolate the error, on average 2-3 of almost 100 heartbeats are missing from the API every day, even though they were transmitted. The receiving or sending of other data and thus the customer experience is not affected as far as we know at the moment.
Sep 27, 07:41 UTC
Update - The heartbeats are sent correctly from the CloudBoxx to INVERS, but publishing them in the API or showing them in FleetControl is not always working. We are working on it, but the connectivity is not affected.
Sep 26, 13:17 UTC
Investigating - Some heartbeats are not listed in the heartbeat "string of pearls" in FleetControl. It's just a "cosmetic" issue, we are working on it.
Sep 26, 13:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:31 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 23, 08:05 UTC
Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.