All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2023: January 01, April 07, April 10, May 01, May 18, May 29, June 08, October 03, November 01, December 25, December 26

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) ? Operational
CloudBoxx Operational
CloudBoxx API Operational
CloudBoxx Push - Message Queue Operational
Hardware Installation Apps ? Operational
CocoSoft Hosting Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia & Middle East Operational
FleetControl Operational
ICS Hosting Operational
OneAPI Operational
OneAPI REST API Operational
OneAPI Events API (RabbitMQ) Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cellular connectivity maintenance Jun 5, 2023 07:00-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in our network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on May 31, 2023 - 08:23 UTC
Cellular connectivity maintenance Jun 6, 2023 07:00-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in our network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on May 31, 2023 - 08:24 UTC
Cellular connectivity maintenance Jun 13, 2023 07:00-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in our network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on May 31, 2023 - 08:27 UTC
Cellular connectivity maintenance Jul 14, 2023 07:00-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in our network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on May 31, 2023 - 08:28 UTC
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Change of CloudBoxx public IP address
Completed - The scheduled maintenance has been completed.
May 31, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 UTC
Scheduled - On 2023-05-31 we will update the public IP address of our CloudBoxx API and CloudBoxx Push Message Queue.

The change will be implemented as follows:
- At 2023-05-31 08:00 UTC, we will update the DNS A Record of api.cloudboxx.invers.com to the new IP address 185.197.180.180. As the DNS change propagates globally, your applications should gradually switch to the new IP address on reconnection.
- After 2023-06-05 08:00 UTC, we will no longer accept new connections on the old IP address and existing connections may be terminated.

What do you need to do prior to this maintenance?
In most cases you will not have to make any changes to your applications. Only special configurations may require adjustments, some examples are:
- You are filtering your outgoing connections using a firewall
- You are accessing our services directly using our IP address instead of our hostname
- You are using software that caches DNS responses forever and will require a restart (e.g., Java with security manager / networkaddress.cache.ttl configuration option)
May 9, 10:53 UTC
May 30, 2023
Error in the assignment of the CloudBoxx to a fleet (SOLVED)
Resolved - There was an error in the assignment of CloudBoxx units to fleets. It affected a small 3 digit number of devices. The assignment is currently being corrected, the underlying error has been found and eliminated. We apologize for the delay in sending commands to the affected devices.
May 30, 16:42 UTC
May 29, 2023
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
May 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 12:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: Customers might experience a short disruption of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
May 15, 06:39 UTC
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
SmartControl App - CloudBoxx 3G configuration not possible
Resolved - An updated version of our android app was published that fixes this issue. 3G Cloudboxxes can now be configured again via SmartControl App.
May 25, 12:10 UTC
Identified - A bug in our SmartControl android app prevents users from configuring CloudBoxxes 3G. Our developers are working on a fix.
May 25, 07:43 UTC
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023
CloudBoxx API performance issues
Postmortem - Read details
May 26, 07:41 UTC
Resolved - This incident has been resolved.
May 22, 11:17 UTC
Update - API performance is back to normal. Messages retrieved via our Long Polling API are still delayed while our message processing is catching up.
May 22, 10:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 10:17 UTC
Identified - The issue has been identified and a fix is being implemented.
May 22, 09:56 UTC
Investigating - We are currently experiencing some performance issues with our CloudBoxx API. Requests may take longer than usual and messages retrieved using our Long Polling API may be delayed. Our CloudBoxx Push Message Queue is not affected.
May 22, 09:40 UTC
May 21, 2023

No incidents reported.

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