INVERS GmbH Status

All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2022: January 01, April 15, April 18, May 01, May 26, June 06, June 16, October 03, December 24, December 26.

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) Operational

CloudBoxx Operational

CloudBoxx API Operational

CloudBoxx Push - Message Queue Operational

Hardware Installation Apps Operational

CocoSoft Hosting Operational

CocoSoft Hosting - Europe Operational

CocoSoft Hosting - Asia & Middle East Operational

FleetControl Operational

ICS Hosting Operational

OneAPI Operational

OneAPI REST API Operational

OneAPI Events API (RabbitMQ) Operational

Customer service communication channels Operational

Phone Operational

E-Mail Operational

Ticket system Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Connectivity Maintenance Dec 7, 2022 15:00-17:00 UTC

Our mobile connectivity provider is undergoing scheduled maintenance during this interval.

No impact expected.
Posted on Nov 30, 2022 - 09:38 UTC

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Slow task processing (CocoSoft, not affecting CloudBoxx)

Resolved - This incident has been resolved.
Dec 2, 17:46 UTC

Monitoring - New incoming data (events & trip data) are now handled in real time. We are closely monitoring. Previous data (13:00 UTC - 14:45 UTC) will be processed tonight to prevent further degradation during main business hours.
Dec 2, 15:14 UTC

Update - New incoming data (events & trip data) are now handled in real time. Previous data (13:00 UTC - 14:45 UTC) will added over the next hours in parallel.
Dec 2, 14:54 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 2, 14:47 UTC

Investigating - We are currently experiencing a delay in task processing, which could cause issues with opening vehicles and starting/ending trips. We are investigating.
Dec 2, 13:58 UTC

Emergency maintenance for the stability of the CloudBoxx operation

Completed - The scheduled maintenance has been completed.
Dec 2, 13:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC

Scheduled - We are planning an emergency maintenance for the stability of the CloudBoxx operation. We do not expect any significant impact on ongoing operations, in individual cases there may be minimal delays in event delivery or API accessibility.
Dec 2, 11:01 UTC

Dec 1, 2022

Emergency network maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 21:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:45 UTC

Scheduled - Our data center provider is going to perform emergency network maintenance. Due to redundancy we don't expect any impact.
Dec 1, 15:18 UTC

FleetControl: Not showing events in FleetLog

Resolved - This incident has been resolved.
Dec 1, 17:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 16:45 UTC

Update - We are continuing to investigate this issue.
Dec 1, 16:33 UTC

Investigating - We are currently investigating this issue.
Dec 1, 16:33 UTC

Network maintenance on short notice

Completed - The scheduled maintenance has been completed.
Dec 1, 16:59 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 1, 15:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:15 UTC

Scheduled - It is necessary to perform network maintenance on short notice. We don't expect any noticeable impact.
Dec 1, 15:13 UTC

Cellular connectivity degradation

Resolved - This incident has been resolved.
Dec 1, 16:28 UTC

Investigating - We are currently investigating this issue.
Dec 1, 10:56 UTC

CloudBoxx Push Stability Improvements

Completed - The scheduled maintenance has been completed.
Dec 1, 11:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:50 UTC

Scheduled - We will perform a short maintenance of our CloudBoxx Push Infrastructure. Some connections may be closed but will be able to immediately reconnect without downtime.
Dec 1, 11:46 UTC

Nov 30, 2022

Message Queue Access issues

Resolved - This incident has been resolved.
Nov 30, 13:45 UTC

Monitoring - Cross-check was finished, we are currently closely monitoring the performance of the message queues.
Nov 30, 12:38 UTC

Update - The missing queues have been restored, we are currently cross-checking the state before the incident for completeness.
Nov 30, 12:01 UTC

Update - Restoration is ongoing. Some of the affected customers might already have regained access to their missing queues.
Nov 30, 11:14 UTC

Identified - It seems that some queues went missing after last night's incident, we are currently restoring these queues.
Nov 30, 09:50 UTC

Investigating - Some customers seem to experience issues accessing single message queues, we are investigating.
Nov 30, 09:42 UTC

Nov 29, 2022

CloudBoxx Push issues

Resolved - All systems are back to normal, the main peak of delays was between 21:45 - 22:05 UTC
Nov 29, 23:07 UTC

Update - We are continuing to monitor for any further issues.
Nov 29, 23:00 UTC

Monitoring - Some delays were roughly between 21:05 UTC and 22:45 UTC. All is back to normal now.
Nov 29, 22:50 UTC

Update - Reconnecting of services is in progress, we are waiting for results.
Nov 29, 22:27 UTC

Identified - The issue has been identified, and we are working on a fix.
Nov 29, 22:01 UTC

Investigating - We are currently having problems with CloudBoxx Push. We are troubleshooting.
Nov 29, 21:25 UTC

Maintenance of connectivity network

Completed - The scheduled maintenance has been completed.
Nov 29, 08:31 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 29, 08:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC

Scheduled - This affects almost exclusively the network traffic in North America (e.g. USA, Canada, Mexico). We expect at most short interruptions of the connections or a minimal longer setup of new connections. We do not expect any significant restriction of operations.
Nov 28, 16:08 UTC

Maintenance of connectivity core network

Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 UTC

Scheduled - Our connectivity partner is performing a core network transition. This affects almost exclusively the network traffic in North America (e.g. USA, Canada, Mexico). We expect at most short interruptions of the connections or a minimal longer setup of new connections. We do not expect any significant restriction of operations.
Nov 25, 15:49 UTC

Nov 28, 2022

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Cellular connectivity issues

Resolved - After a depth analysis, no impact could be detected.
Nov 21, 11:32 UTC

Investigating - We are investigating possible mobile connectivity issues mainly in North America.
Customers may experience timeouts in interactions with CloudBoxx and missing data over the cellular connection.
Nov 21, 10:53 UTC

Nov 20, 2022

No incidents reported.