All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx Mini (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datacenter Maintenance (Network) - Part 1 Feb 25, 2025 08:00-16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2024 - 09:43 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Dec 16, 2024 - 09:37 UTC
Datacenter Maintenance (Network) - Part 2 Feb 26, 2025 08:00-16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2024 - 09:43 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Dec 16, 2024 - 09:39 UTC
Datacenter Maintenance (Network) - Part 3 Feb 27, 2025 08:00-16:00 UTC
We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Note: We will cancel this appointment if the work is completed early.

Posted on Dec 16, 2024 - 09:42 UTC
Past Incidents
Feb 16, 2025

No incidents reported today.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - This incident has been resolved.
Feb 12, 14:00 UTC
Monitoring - Our partner has implemented a fix. We are already seeing improvements and are further monitoring the results.
Feb 12, 13:46 UTC
Identified - Our partner has identified the issue and will investigate with the network operator. Affected devices switch to other networks.
Feb 12, 13:30 UTC
Investigating - Our monitoring systems detected a connectivity degradation of Telekom Germany network. Devices using this network might face data communication issues. We are investigating with our partners.
Feb 12, 13:04 UTC
Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 15:11 UTC
Monitoring - Our partner has forced all affected devices to other networks. We are already seeing improvements and are further monitoring the results.
Feb 10, 13:11 UTC
Update - Our partner applied a temporary block of TDC Denmark network. All devices currently using TDC network are now manually forced to another network.
Feb 10, 11:57 UTC
Identified - Our partner has identified the issue and will apply a temporary block of TDC Denmark network soon.
Feb 10, 09:07 UTC
Investigating - Our monitoring systems detected a connectivity degradation of TDC Denmark network. Devices using this network might face data communication issues. We are investigating with our partners.
Feb 10, 08:28 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 UTC
Scheduled - We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Jan 16, 10:24 UTC
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:30 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: Customers might experience a short disruption of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Jan 28, 12:41 UTC
Feb 4, 2025

No incidents reported.

Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 UTC
Scheduled - We are performing scheduled maintenance as part of our network lifecycle management to enhance network resiliency and efficiency.

Service Impact: No impact is expected during this maintenance

Other Information: Our engineers will be actively monitoring the network throughout the maintenance process.

Jan 16, 10:16 UTC
Feb 2, 2025

No incidents reported.