The values are back to normal, connectivity at Deutsche Telekom is restored. Nevertheless, we will continue to monitor it explicitly over the next few days.
Posted Mar 21, 2025 - 08:22 UTC
Update
The situation at the provider Deutsche Telekom is stabilizing with a positive trend, but until there is a lasting improvement, we will continue to use alternative providers. This continues to affect only Germany and the Deutsche Telekom network.
Posted Mar 20, 2025 - 22:04 UTC
Update
The error could be localized further while we keep the devices on alternative providers. We will post updates here.
Posted Mar 20, 2025 - 15:35 UTC
Update
The provider Deutsche Telekom continues to be affected by massive disruptions. Since most of the connections have now been moved to other providers over night (Europe), our customers are not affected as much, but due to the slightly poorer performance and network coverage of the other networks, the error rates in the low single-digit percentage range are higher. We have a sync appointment with the specialists right away, and we will provide further updates here.
Posted Mar 20, 2025 - 08:37 UTC
Update
Our partners are working with Deutsche Telekom on a solution; until then, we will use alternative providers.
Posted Mar 19, 2025 - 23:03 UTC
Monitoring
Almost all connections have now been switched from Deutsche Telekom to alternative providers (where available).
Posted Mar 19, 2025 - 22:37 UTC
Identified
The problems with the provider Telekom in Germany continue. According to the analyses so far, the problem lies outside of INVERS and our direct partners. Other countries and networks are not affected. Telekom's error rate is about 2% higher than usual. We will start redirecting connections to other providers.
Posted Mar 19, 2025 - 21:04 UTC
Update
The issue only affects Telekom DE network in Germany. We are investigating this issue with our partners.
Posted Mar 19, 2025 - 18:15 UTC
Investigating
We currently experience cellular connectivity issues. We are investigating.