After adjustments made by the Connectivity provider in the area of O2 Germany, the values are now sustainably better again. We'll set the case to ‘solved’ if it stays that way.
Posted Jan 08, 2025 - 12:16 UTC
Update
A large proportion of the devices have been transferred to alternative network operators in Germany. We are keeping an eye on the situation with our partners.
Posted Jan 07, 2025 - 22:32 UTC
Update
The values are not yet optimal, but since the error rate is below 1% and the devices can use other network operators, we will leave the incident open until there is a complete normalization and regularly check the values for fluctuations in one direction or the other.
Posted Jan 07, 2025 - 15:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2025 - 13:54 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 07, 2025 - 13:49 UTC
Investigating
Our monitoring systems detected an LTE service degradation of Telefonica o2 Germany network. Devices using this network might face short disconnects. We are investigating with our partners.
Posted Jan 07, 2025 - 12:24 UTC
This incident affected: Cellular Connectivity (CloudBoxx 4G (LTE / 2G)).