Cellular connectivity issues affecting mainly CloudBoxx 4G units

Incident Report for INVERS GmbH

Postmortem

Our teams (Support & Connectivity) have compiled a post-mortem report, which INVERS customers can request at support@invers.com.

Posted Jun 17, 2025 - 07:12 UTC

Resolved

This incident has been resolved.
Posted Jun 13, 2025 - 11:55 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 13, 2025 - 10:57 UTC

Monitoring

The values are back to normal levels again. We are continuing to monitor for any further issues.
Posted Jun 13, 2025 - 10:47 UTC

Identified

The connections are not remaining stable at the low level; we are continuing to work on the issue with our partners.
Posted Jun 13, 2025 - 10:36 UTC

Update

We will monitor it for another hour. If it remains unremarkable, we will close the incident.
Posted Jun 13, 2025 - 10:23 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 13, 2025 - 10:22 UTC

Monitoring

The values are back to normal levels.
Posted Jun 13, 2025 - 10:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 13, 2025 - 10:06 UTC

Update

We are continuing to work with our partners' teams on this issue. We have reached a plateau in terms of missing connections, but have not yet seen any improvement. We will continue to post updates here.
Posted Jun 13, 2025 - 09:47 UTC

Update

We are continuing to investigate this issue.
Posted Jun 13, 2025 - 09:35 UTC

Update

We are continuing to investigate this issue.
Posted Jun 13, 2025 - 09:34 UTC

Update

We are continuing to investigate this issue.
Posted Jun 13, 2025 - 09:33 UTC

Investigating

We currently experience cellular connectivity issues. We are investigating.
Posted Jun 13, 2025 - 09:27 UTC
This incident affected: Cellular Connectivity (CloudBoxx 1020 (LTE-M / 2G), CloudBoxx 4G (LTE / 2G), CloudBoxx 3G (3G / 2G)).