Monitoring cellular connectivity issues not affecting CloudBoxx units

Incident Report for INVERS GmbH

Resolved

This incident has been resolved.

Posted Feb 17, 2024 - 13:24 UTC

Update

Devices are coming back. We close the incident if it's stable for 30 min.

Posted Feb 17, 2024 - 12:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 17, 2024 - 12:39 UTC

Update

The fix is a bit delayed, we keep working on the issue.

Posted Feb 17, 2024 - 12:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 17, 2024 - 11:49 UTC

Update

The global network operates center will proceed some attempts to fix it until 12:45 UTC. We keep you posted.

Posted Feb 17, 2024 - 11:14 UTC

Update

The case was escalated, we keep working on it

Posted Feb 17, 2024 - 10:50 UTC

Investigating

We received reports of cellular connectivity issues.

No CloudBoxx units affected, it affects legacy iBoxx devices. We are working on a solution with high priority.

Posted Feb 17, 2024 - 10:20 UTC

This incident affected: Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G).