In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2025 - 06:00 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 18, 2025 06:00-16:00 UTC

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Under Maintenance
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Under Maintenance
CloudBoxx 3G (3G / 2G) Under Maintenance
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected) Sep 22, 2025 06:00-16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 08:03 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 05, 2025 - 07:41 UTC

Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected) Sep 25, 2025 06:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 10:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 05, 2025 - 09:38 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 05, 2025 - 09:30 UTC
Sep 18, 2025
Resolved - Today at 10:38 UTC, there were some delays in processing events for approximately 10 minutes. We do not expect any further delays. Commands to the CloudBoxx were not affected.
Sep 18, 08:30 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025
Resolved - This incident has been resolved.
Sep 16, 11:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 09:31 UTC
Investigating - There are currently problems establishing connections in Singapore. This only affects Singapore. The CloudBoxx units automatically switch to a different routing and are then online.
Sep 16, 08:11 UTC
Sep 15, 2025
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 11, 07:55 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 09:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 08:02 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 5, 07:39 UTC
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Completed - The scheduled maintenance has been completed.
Sep 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 10:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 09:38 UTC
Scheduled - Our Partner Carrier will perform M2M server cluster firmware upgrades on its roaming network infrastructure. This activity is part of the partner’s network lifecycle management process and is necessary to increase reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.

Sep 5, 09:31 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.