All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com

INVERS hosted CloudBoxx systems (only if a majority of the fleet is down):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cellular Connectivity Maintenance Dec 4, 2025 21:00-22:30 UTC

We will perform maintenance on our interconnect to a mobile connectivity provider to improve resiliency. During this window, connections traversing the affected upstream may experience short‑lived packet loss and increased latency while traffic fails over between paths. Brief interruptions and slight delays are expected during these failover events. This work enhances redundancy and stability on the mobile uplink. Thank you for your patience as we complete this improvement.
Posted on Nov 10, 2025 - 14:06 UTC

Datacenter Maintenance (Compute, Network) - Part 1 Dec 9, 2025 08:00-16:00 UTC

Update - Ups... there happend a mistake in last status update..

The maintenance has been rescheduled to 2025-12-09
Nov 14, 2025 - 10:31 UTC
Update - The maintenance has been rescheduled to 2015-12-09 - 2015-12-11
Nov 14, 2025 - 10:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:54 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 10:31 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:28 UTC

Datacenter Maintenance (Compute, Network) - Part 2 Dec 10, 2025 08:00-16:00 UTC

Update - The maintenance has been rescheduled to 2025-12-10
Nov 14, 2025 - 10:26 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 10:31 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:30 UTC

Datacenter Maintenance (Compute, Network) - Part 3 Dec 11, 2025 08:00-16:00 UTC

Update - The maintenance has been rescheduled to 2025-12-11
Nov 14, 2025 - 10:28 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:45 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:33 UTC
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected)
Completed - The scheduled maintenance has been completed.
Nov 13, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 14:03 UTC
Scheduled - Our Partner Carrier is scheduled to perform firmware upgrades on its application servers, which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Oct 28, 07:55 UTC
General issues
Resolved - Systems remain stable, and we are closing the incident.

We will follow up on the issue internally with the responsible teams and our hosting partners and prepare a corresponding document with a summary. Once this is ready, we will announce it here and be available to discuss it with our customers.

We apologize for any inconvenience caused by this incident.
Nov 13, 12:22 UTC
Update - While the systems have all been back up and running for some time now, we have not yet received any reports from our partners that everything is finally running smoothly again. Until then, we will leave the status at "monitoring.”
Nov 13, 10:19 UTC
Update - We are continuing to monitor for any further issues.
Nov 13, 09:35 UTC
Update - Most systems have been available for several minutes. The One API message queue has recovered.

We are still monitoring the situation and gathering facts about the root cause of this incident.
Nov 13, 09:34 UTC
Update - Most systems, including FleetControl, have been available again for several minutes. The One API message queue is still unavailable.
Nov 13, 09:02 UTC
Update - The remaining systems are back online, and we are monitoring their stability.
Nov 13, 08:47 UTC
Monitoring - Due to redundancy, the Classic API functions are still available, and customer operations can continue as normal.
Nov 13, 08:45 UTC
Update - We are continuing to investigate this issue. Customers connected to the Classic-API are not affected.
Nov 13, 08:23 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 13, 08:13 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
General issues
Resolved - This incident has been resolved.
Nov 10, 13:43 UTC
Update - The issue (solved in between) only affected customers which are using the OneAPI.
Customers connected to the Classic-API were not affected.
Nov 10, 13:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 13:10 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 10, 13:01 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Maintenance of a network component [Start time Nov 6, 11:30 UTC, Estimated duration 45 minutes]
Resolved - Our infrastructure provider carried out maintenance work the previous night (European time). This required unscheduled follow-up work during the course of the day, which led to minor delays. For reasons of transparency, we are reporting this maintenance work.
Nov 6, 11:30 UTC
Nov 5, 2025
General issues
Resolved - Monitoring continues to show that the systems are still running smoothly. We will analyze the exact cause afterwards. The emergency teams remain on standby and are keeping an eye on the metrics.
Nov 5, 23:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 21:52 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 5, 21:42 UTC
Maintenance - Upgrade of our switching infrastructure [Start time Nov 5, 18:00 UTC, Estimated duration 8 hours]
Resolved - Our infrastructure provider carried out maintenance during this period. The type of maintenance and the components affected did not suggest that it would affect us. For this reason, this maintenance was not announced. However, as it did lead to delays, we are reporting this maintenance for transparency purposes.
Nov 5, 18:00 UTC
Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected)
Completed - The scheduled maintenance has been completed.
Nov 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:00 UTC
Scheduled - Our Partner Carrier is scheduled to perform firmware upgrades on its application servers, which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Oct 20, 06:32 UTC
Nov 4, 2025
General issues
Postmortem - Read details
Nov 5, 08:59 UTC
Resolved - Minor accessibility issue caused by a brief outage at a provider. No major impact detected. Services are running.
Nov 4, 23:42 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 4, 23:20 UTC
Nov 3, 2025

No incidents reported.

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