Update - We are continuing to monitor for any further issues.
Feb 25, 2026 - 01:05 UTC
Monitoring - There are temporary problems in the above-mentioned provider / country. The CloudBoxx units will log into other available networks. We are monitoring reliability with the specialist teams here and involving our connectivity partners. It only affects this provider in this country.
Feb 25, 2026 - 00:15 UTC

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com

INVERS hosted CloudBoxx systems (only if a majority of the fleet is down):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2026: January 01, April 03, April 06, May 01, May 14, May 25, June 04, October 03, December 24, December 25, December 26, December 31

Cellular Connectivity Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
Web Applications / Mobile Apps Operational
FleetControl Operational
SmartControl Operational
Service Partners Operational
Customer service communication channels Operational
Phone Operational
E-Mail Operational
Ticket system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cellular connectivity maintenance Feb 25, 2026 08:00-17:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: While service interruptions are not expected, brief periods of reduced performance may occur. Customers might experience a short disruption or delay of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Posted on Feb 19, 2026 - 10:20 UTC

Cellular connectivity maintenance Feb 27, 2026 04:00-08:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Posted on Feb 19, 2026 - 10:18 UTC

Infrastructure maintenance Mar 3, 2026 21:00-22:00 UTC

We are performing scheduled maintenance on our Access Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Posted on Feb 17, 2026 - 09:48 UTC

Infrastructure maintenance Mar 10, 2026 21:00-22:00 UTC

We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Posted on Feb 17, 2026 - 10:01 UTC

Infrastructure maintenance Mar 17, 2026 21:00-22:00 UTC

We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Posted on Feb 17, 2026 - 10:06 UTC
Feb 25, 2026

Unresolved incident: Temporary problems in the network of vodafone.de (only Germany).

Feb 24, 2026
Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: Customers might experience a short disruption of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Feb 13, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Feb 19, 10:17 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: Customers might experience a short disruption of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Feb 13, 13:14 UTC
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Resolved - This incident has been resolved.
Feb 13, 11:24 UTC
Update - Systems remain stable; if this continues, we will close this incident.
Feb 13, 10:58 UTC
Monitoring - The relevant part of the systems is still available, data processing is running, and we are in direct contact with all relevant teams and service providers.
Feb 13, 10:35 UTC
Update - Some systems are back up and running, we're staying on top of it.
Feb 13, 10:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 10:15 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Feb 13, 10:12 UTC
Feb 12, 2026
Resolved - This incident has been resolved.
Feb 12, 18:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 16:47 UTC
Identified - We are currently experiencing a delay for the activation process of Damage Detection. In rare cases these might even fail. We identified the issue and implemented a fix. Our team will process all remaining activations once this is solved.
Feb 12, 13:45 UTC
Feb 11, 2026
Resolved - This incident has been resolved.
Feb 11, 16:39 UTC
Monitoring - Almost all devices switched to other networks and the performance is back to normal values. We continue monitoring.
Feb 11, 16:25 UTC
Identified - The data communication in NL KPN network is degraded. We are temporary blocking this network. The CloudBoxxes will switch to other available networks.
Feb 11, 16:06 UTC
Investigating - We currently experience cellular connectivity issues affecting CloudBoxx 1020 devices in the Netherlands. We are investigating.
Feb 11, 14:53 UTC
Resolved - This incident has been resolved.
Feb 11, 16:33 UTC
Monitoring - We can confirm a previous problem with adding vehicles to the fleet using the SmartControl app and with activating and deactivating damage detection modules. A fix has been implemented and we are continuing to monitor the situation.
Feb 11, 16:12 UTC
Identified - We are currently analyzing reported cases and investigating whether there is a general problem. We will post here when there are new findings.
Feb 11, 16:03 UTC