All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com

INVERS hosted CloudBoxx systems :
- regular support during business hours, excluding holidays as well as December 24th and 31st: Monday through Friday, 8:30 am to 5:30 pm at the seat of INVERS: +49 271 23888 20, follow the instructions
- emergency support (only if a majority of the fleet is down), outside business hours: +49 271 23888 0, follow the instructions

On these holidays we only offer emergency support (+49 271 23888 0) in 2026: January 01, April 03, April 06, May 01, May 14, May 25, June 04, October 03, December 24, December 25, December 26, December 31

Cellular Connectivity Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
REST APIs (HTTP) Operational
CloudBoxx REST API (Classic) Operational
OneAPI REST API Operational
Damage Detection Activation/Deactivation Operational
Events / Messaging (RabbitMQ) Operational
OneAPI Event Consumers Operational
CloudBoxx Events, Trackings, Heartbeats (Classic) Operational
Anomaly Detection Operational
Driving Analysis Operational
Web Applications / Mobile Apps Operational
Login Operational
FleetControl Operational
SmartControl Operational
Service Partners Operational
Customer service communication channels Operational
Phone Operational
E-Mail Operational
Ticket system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cellular connectivity maintenance Sep 14, 2026 20:00-21:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on Sep 04, 2026 - 14:03 UTC

Cellular connectivity maintenance Sep 15, 2026 08:00-13:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on Sep 07, 2026 - 07:22 UTC

Cellular connectivity maintenance Sep 15, 2026 18:00 - Sep 16, 2026 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 07, 2026 - 07:25 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Sep 07, 2026 - 07:17 UTC

Cellular connectivity maintenance Sep 21, 2026 20:00 - Sep 22, 2026 04:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on Sep 07, 2026 - 07:29 UTC

Cellular connectivity maintenance Sep 24, 2026 07:30-16:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Posted on Sep 07, 2026 - 07:20 UTC

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Aug 21, 09:01 UTC

Sep 3, 2026

Cellular connectivity data center maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 UTC
Scheduled - Our provider is undergoing scheduled data center maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: Despite the long interval we only expect two short maintenance windows. Customers might experience a short disruption of connections or services.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Aug 21, 13:19 UTC

Sep 2, 2026

General issues (Increased request failure rate)
Resolved - The incident has been resolved.

Failure rate and event transmission is back to normal and stable.
Sep 2, 12:33 UTC
Update - We are continuing to monitor for any further issues.
Sep 2, 12:17 UTC
Monitoring - Failure rate and event transmission has recovered.
Sep 2, 12:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 12:14 UTC
Update - The root cause has been traced to a connectivity issue at our hosting provider. Their engineering team has identified the affected area and is actively working to restore full functionality. INVERS teams remain in close coordination with them to accelerate the fix.
As previously noted, the impact is limited — roughly 80% of requests continue to process normally, and retries resolve most temporary failures. Delayed event transmission remains the main secondary effect.
Sep 2, 12:13 UTC
Update - Our partners were able to determine the source of the error, and both they and INVERS are working with all available teams to resolve the issue.
Sep 2, 11:55 UTC
Update - We are continuing to investigate this issue.
Sep 2, 11:34 UTC
Update - Some services are expecting a higher failure rate than usual (20%), meaning ~80% of requests are unaffected. Retries can resolve temporary issues.

This also affects event transmission which can lead to events being slightly delayed.
Sep 2, 11:27 UTC
Investigating - We are currently experiencing issues with our services. Our incident response team is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Sep 2, 11:22 UTC

Sep 1, 2026

Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 20:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:03 UTC
Scheduled - We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.
Aug 18, 07:14 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

API issues detected
Postmortem - Read details
Aug 31, 09:02 UTC
Resolved - This incident has been resolved. A detailed post-incident report will follow shortly.
Aug 27, 12:36 UTC
Update - We are continuing to monitor for any further issues.
Aug 27, 07:49 UTC
Monitoring - Our monitoring detected issues from 06:58–07:08 UTC. The situation has recovered and the investigation is ongoing.
Aug 27, 07:21 UTC
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Aug 21, 09:00 UTC

Aug 26, 2026

No incidents reported.

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