Update - Measures to fix this are currently taken. Devices are gradually coming back online. We expect the issue to be fixed entirely within 30-60 minutes.
Oct 14, 2025 - 07:49 UTC
Oct 14, 2025 - 07:49 UTC
Update - We are continuing to work on a fix for this issue. We will provide the next update in 30 minutes.
Oct 14, 2025 - 07:20 UTC
Oct 14, 2025 - 07:20 UTC
Identified - We could identify the root cause of the issue and are working on a fix. We will provide an update within the next 30 minutes.
Oct 14, 2025 - 06:52 UTC
Oct 14, 2025 - 06:52 UTC
Update - We are still investigating this issue and apologize for the inconveniences caused. The issue only affects a small proportion of devices. We will provide an update within the next hour.
Oct 14, 2025 - 06:03 UTC
Oct 14, 2025 - 06:03 UTC
Update - We are continuing to investigate this issue.
Oct 14, 2025 - 04:56 UTC
Oct 14, 2025 - 04:56 UTC
Investigating - We currently experience cellular connectivity issues. We are investigating.
Oct 14, 2025 - 04:53 UTC
Oct 14, 2025 - 04:53 UTC
About This Site
How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
INVERS hosted CloudBoxx systems (only if a majority of the fleet is down):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions
On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31
Cellular Connectivity
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Partial Outage
CloudBoxx 1020 (LTE-M / 2G)
Partial Outage
CloudBoxx 4G (LTE / 2G)
Partial Outage
CloudBoxx 3G (3G / 2G)
Partial Outage
CloudBoxx
Operational
CloudBoxx (REST API)
Operational
CloudBoxx Events (RabbitMQ)
Operational
Installer Apps (SmartControl)
Operational
Damage Detection Activation/Deactivation
Operational
OneAPI
Operational
OneAPI (REST API)
Operational
OneAPI and Insight Events (RabbitMQ)
Operational
FleetControl
Operational
FleetControl
Operational
FleetControl for ICS
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Operational
Customer service communication channels
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Operational
Phone
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Operational
E-Mail
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Operational
Ticket system
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected) Oct 21, 2025 22:30 - Oct 22, 2025 06:00 UTC
Our Partner Carrier is scheduled to perform firmware upgrades on its application servers, which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.
Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.
Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Posted on Oct 10, 2025 - 07:28 UTC
Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.
Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Posted on Oct 10, 2025 - 07:28 UTC