All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com

INVERS hosted CloudBoxx systems (only if a majority of the fleet is down):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: December 24, December 25, December 26, December 31. In 2026: January 01, April 03, April 06, May 01, May 14, May 25, June 04, October 03, December 24, December 25, December 26, December 31

Cellular Connectivity Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
Customer service communication channels Operational
Phone Operational
E-Mail Operational
Ticket system Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cellular Connectivity Maintenance Jan 15, 2026 21:00-22:30 UTC

We will perform maintenance on our interconnect to a mobile connectivity provider to improve resiliency. During this window, connections traversing the affected upstream may experience short‑lived packet loss and increased latency while traffic fails over between paths. Brief interruptions and slight delays are expected during these failover events. This work enhances redundancy and stability on the mobile uplink. Thank you for your patience as we complete this improvement.
Posted on Nov 10, 2025 - 14:06 UTC
Dec 23, 2025

No incidents reported today.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
CloudBoxx Events (RabbitMQ) issues (only affects one message queue from one customer)
Resolved - This incident has been resolved.
Dec 17, 10:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 17, 09:37 UTC
Identified - It only affects one message queue from one customer, who has been informed; other customers are not affected.
Dec 17, 09:32 UTC
Investigating - We are currently experiencing issues with our CloudBoxx Events Message Queue. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Dec 17, 09:25 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025
Speeding Events Delay
Resolved - This incident has been resolved.
Dec 13, 17:07 UTC
Monitoring - Speeding Event delay has recovered back to normal. We will continue monitoring for it to remain stable.
Dec 13, 14:08 UTC
Identified - Speeding Events delivery is delayed due to slow response times from a third party API
Dec 13, 11:55 UTC
Investigating - We are currently experiencing issues with our OneAPI and Insights Events Message Queue. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Dec 13, 11:44 UTC
Dec 12, 2025
Planned infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 UTC
Scheduled - Our hosting provider will be undergoing planned maintenance during this interval. Due to redundancy we expect little to no disruptions to our services.
Dec 4, 12:52 UTC
Dec 11, 2025
Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected)
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 UTC
Scheduled - Our Partner Carrier is scheduled to perform modifications on its GTP Proxy M2M servers , which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Dec 5, 08:54 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

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