All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Service Maintenance (Network) Jul 22, 2025 20:00-21:00 UTC

Our internal routing of traffic will be going through technical maintenance. There should be no noticeable impact on your operations.

Our engineering team will monitor the whole process and in case of any issues, a rollback to previous configuration will be performed.

We appreciate your patience as we strive to improve our services.

Posted on Jul 16, 2025 - 06:01 UTC

Datacenter Maintenance (Network) - Part 1 Jul 29, 2025 08:00-16:00 UTC

We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Jun 24, 2025 - 08:41 UTC

Datacenter Maintenance (Network) - Part 2 Jul 30, 2025 08:00-16:00 UTC

We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Jun 24, 2025 - 08:42 UTC

Datacenter Maintenance (Network) - Part 3 Jul 31, 2025 08:00-16:00 UTC

We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.

Posted on Jun 24, 2025 - 08:44 UTC

Cellular connectivity maintenance Aug 5, 2025 08:00-10:00 UTC

Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Posted on Jul 10, 2025 - 14:11 UTC
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Completed - The scheduled maintenance has been completed.
Jul 16, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:41 UTC
Scheduled - We are undergoing maintenance on short notice

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Jul 16, 11:40 UTC
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Resolved - This incident has been resolved.
Jul 7, 16:55 UTC
Update - Thanks to the managed connectivity of the CloudBoxx, almost all devices have connected to alternative networks in the Netherlands. We are monitoring the situation and will provide an update here once Vodafone has resolved the issue.
Jul 7, 14:20 UTC
Identified - Vodafone Netherlands is experiencing a total outage; devices are automatically switching to alternative networks.
Jul 7, 14:09 UTC
Jul 6, 2025
Postmortem - Read details
Jul 8, 13:39 UTC
Resolved - This incident has been resolved.
Jul 6, 00:50 UTC
Investigating - We are currently experiencing issues with our CloudBoxx REST API (including Installer Apps). Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Jul 6, 00:41 UTC
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.