All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx Mini (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cellular connectivity maintenance Jan 20, 2025 08:30-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Posted on Jan 16, 2025 - 09:38 UTC
Cellular connectivity maintenance Jan 29, 2025 08:30-17:00 UTC
Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Posted on Jan 16, 2025 - 09:37 UTC
Cellular connectivity maintenance Feb 3, 2025 10:00-11:00 UTC
We are performing scheduled maintenance as part of our network lifecycle management to enhance network resiliency and efficiency.

Service Impact: No impact is expected during this maintenance

Other Information: Our engineers will be actively monitoring the network throughout the maintenance process.

Posted on Jan 16, 2025 - 10:16 UTC
Infrastructure maintenance Feb 6, 2025 09:00-10:00 UTC
We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance.

Service Impact: No impact is expected during this maintenance.

Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Posted on Jan 16, 2025 - 10:24 UTC
Datacenter Maintenance (Network) - Part 1 Feb 25, 2025 08:00-16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2024 - 09:43 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Dec 16, 2024 - 09:37 UTC
Datacenter Maintenance (Network) - Part 2 Feb 26, 2025 08:00-16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 2024 - 09:43 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Dec 16, 2024 - 09:39 UTC
Datacenter Maintenance (Network) - Part 3 Feb 27, 2025 08:00-16:00 UTC
We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.

Note: We will cancel this appointment if the work is completed early.

Posted on Dec 16, 2024 - 09:42 UTC
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Postmortem - Read details
Jan 13, 19:10 UTC
Resolved - This incident has been resolved.
Jan 8, 22:06 UTC
Monitoring - The systems remain stable. We will close the case if it remains so over a longer period of time.
Jan 8, 21:19 UTC
Update - The login function is available again, and we are continuing to work on the final stabilization. The classic API of the CloudBoxx and thus customer operation was/is not affected, the OneAPI also worked the whole time, but a new authentication was not possible, as in FleetControl.
Jan 8, 20:52 UTC
Update - We are continuing to work on a fix for this issue.
Jan 8, 20:46 UTC
Identified - We are currently restarting some services and will continue to monitor the values.
Jan 8, 20:46 UTC
Investigating - We are currently experiencing issues with our OneAPI REST API. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Jan 8, 20:14 UTC
Postmortem - Read details
Jan 10, 14:53 UTC
Resolved - This incident has been resolved.
Jan 8, 19:53 UTC
Update - The systems remain stable. We will monitor it over the next few hours and close the case here if it remains stable. When we have completed the detailed analysis, we will post information here that the post mortem / incident report is available.
Jan 8, 16:12 UTC
Update - We are continuing to monitor for any further issues.
Jan 8, 15:27 UTC
Monitoring - The systems have been stable again for several minutes and have now processed most of the data again.
Jan 8, 15:26 UTC
Update - We currently see that various systems are recovering. We keep working on this with highest priority to find the root cause and ensure that everything is back to normal as soon as possible.
Jan 8, 15:19 UTC
Update - There seems to be an issue with the uplinks of our hosting provider for CloudBoxx, OneAPI and FleetControl, our legacy systems aren't affected. We are in contact with the hosting provider to get this solved as soon as possible.
Jan 8, 15:14 UTC
Update - We are currently working on this issue with all available technical personnel and will provide additional information as soon we gain more insight.
Jan 8, 15:03 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Jan 8, 14:54 UTC
Resolved - This incident has been resolved.
Jan 8, 15:03 UTC
Update - After adjustments made by the Connectivity provider in the area of O2 Germany, the values are now sustainably better again. We'll set the case to ‘solved’ if it stays that way.
Jan 8, 12:16 UTC
Update - A large proportion of the devices have been transferred to alternative network operators in Germany. We are keeping an eye on the situation with our partners.
Jan 7, 22:32 UTC
Update - The values are not yet optimal, but since the error rate is below 1% and the devices can use other network operators, we will leave the incident open until there is a complete normalization and regularly check the values for fluctuations in one direction or the other.
Jan 7, 15:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 13:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 7, 13:49 UTC
Investigating - Our monitoring systems detected an LTE service degradation of Telefonica o2 Germany network. Devices using this network might face short disconnects. We are investigating with our partners.
Jan 7, 12:24 UTC
Jan 7, 2025
Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.