All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
FleetControl for ICS ? Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Service Maintenance (Messaging) Apr 28, 2025 19:00-21:30 UTC

Our internal messaging system will be going through technical maintenance. There should be no noticeable impact on your operations. During this time, you may experience brief periods of slightly delayed message delivery and UIs may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.
Posted on Mar 17, 2025 - 10:06 UTC

Service Maintenance (Messaging) Apr 29, 2025 19:00-21:30 UTC

Our internal messaging system will be going through technical maintenance. There should be no noticeable impact on your operations. During this time, you may experience brief periods of slightly delayed message delivery and UIs may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.
Posted on Mar 17, 2025 - 10:07 UTC
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
FleetControl: Brief interruptions during the release of the new version
Completed - The scheduled maintenance has been completed.
Apr 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 UTC
Scheduled - As part of the release of our new FleetControl interface to all customers, a brief downtime of FleetControl is required (no other services will be affected). Around 08am UTC / 10am CEST on Tuesday, April 1st, you might face very short disruptions when using the FleetControl interface. The whole process should not take longer than 1-2 minutes. Thank you for your patience.
Mar 31, 08:57 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Cellular connectivity issues with Vodafone DE in Germany
Resolved - After detailed monitoring we consider this incident as resolved as no new cases occurred.
Mar 26, 07:23 UTC
Monitoring - The issue only affects a small subset of devices which are using LTE-M of Vodafone DE network. We forced a switch to other networks for the affected devices and are monitoring the results.
Mar 25, 14:19 UTC
Update - We processed a workaround for the affected CloudBoxxes (around 50 in total) which caused a significant number of them to receive commands again. Unfortunately some are still affected, we are working on a solution.
Mar 25, 13:38 UTC
Update - We are continuing to work on a fix for this issue.
Mar 25, 11:38 UTC
Identified - We currently experience cellular connectivity issues. We are investigating.
Mar 25, 11:32 UTC
Datacenter Maintenance (ServiceProvider, Network)
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 UTC
Scheduled - Our hosting provider is undergoing a network maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and ensure the highest availability and reliability of their service.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Mar 24, 09:23 UTC
Mar 25, 2025
Maintenance work by our connectivity provider
Completed - The scheduled maintenance has been completed.
Mar 25, 01:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 24, 23:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 08:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 08:53 UTC
Scheduled - Our connectivity provider, which provides the primary connectivity for the CloudBoxx 1020, will be carrying out maintenance work at this time to further increase reliability. During this time, there may be interruptions to the connections for a few minutes on some of the CloudBoxx 1020s. The INVERS teams will be on hand to support the process and closely monitor the systems. The maintenance will not affect our hosting or the accessibility of our API / message queue.
Mar 18, 12:25 UTC
Mar 24, 2025
Mar 23, 2025
Short delay of event message queue ~18:00 UTC to approx. ~18:03 UTC
Resolved - We experienced a very short delay of 2-3 minutes due to a frozen broker VM. This could be solved by rebooting the affected VM. Analysis of the root cause of this is ongoing to prevent this from happening in the future.
Mar 23, 18:00 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Cellular connectivity issues Telekom in Germany
Resolved - This incident has been resolved.
Mar 21, 09:47 UTC
Update - The values are back to normal, connectivity at Deutsche Telekom is restored. Nevertheless, we will continue to monitor it explicitly over the next few days.
Mar 21, 08:22 UTC
Update - The situation at the provider Deutsche Telekom is stabilizing with a positive trend, but until there is a lasting improvement, we will continue to use alternative providers. This continues to affect only Germany and the Deutsche Telekom network.
Mar 20, 22:04 UTC
Update - The error could be localized further while we keep the devices on alternative providers. We will post updates here.
Mar 20, 15:35 UTC
Update - The provider Deutsche Telekom continues to be affected by massive disruptions. Since most of the connections have now been moved to other providers over night (Europe), our customers are not affected as much, but due to the slightly poorer performance and network coverage of the other networks, the error rates in the low single-digit percentage range are higher. We have a sync appointment with the specialists right away, and we will provide further updates here.
Mar 20, 08:37 UTC
Update - Our partners are working with Deutsche Telekom on a solution; until then, we will use alternative providers.
Mar 19, 23:03 UTC
Monitoring - Almost all connections have now been switched from Deutsche Telekom to alternative providers (where available).
Mar 19, 22:37 UTC
Identified - The problems with the provider Telekom in Germany continue. According to the analyses so far, the problem lies outside of INVERS and our direct partners. Other countries and networks are not affected. Telekom's error rate is about 2% higher than usual. We will start redirecting connections to other providers.
Mar 19, 21:04 UTC
Update - The issue only affects Telekom DE network in Germany. We are investigating this issue with our partners.
Mar 19, 18:15 UTC
Investigating - We currently experience cellular connectivity issues. We are investigating.
Mar 19, 18:11 UTC
Mar 20, 2025
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