All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com

INVERS hosted CloudBoxx systems (only if a majority of the fleet is down):
- regular support 8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
- emergency support: 18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support (+49 271 23888 0) in 2025: January 1, April 18, April 21, May 01, May 29, June 09, June19, October 03, November 01, December 24, December 25, December 26, December 31

Cellular Connectivity ? Operational
CloudBoxx 1020 (LTE-M / 2G) Operational
CloudBoxx 4G (LTE / 2G) Operational
CloudBoxx 3G (3G / 2G) Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cellular Connectivity Maintenance Dec 4, 2025 21:00-22:30 UTC

We will perform maintenance on our interconnect to a mobile connectivity provider to improve resiliency. During this window, connections traversing the affected upstream may experience short‑lived packet loss and increased latency while traffic fails over between paths. Brief interruptions and slight delays are expected during these failover events. This work enhances redundancy and stability on the mobile uplink. Thank you for your patience as we complete this improvement.
Posted on Nov 10, 2025 - 14:06 UTC

Datacenter Maintenance (Compute, Network) - Part 1 Dec 9, 2025 08:00-16:00 UTC

Update - Ups... there happend a mistake in last status update..

The maintenance has been rescheduled to 2025-12-09
Nov 14, 2025 - 10:31 UTC
Update - The maintenance has been rescheduled to 2015-12-09 - 2015-12-11
Nov 14, 2025 - 10:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 09:54 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 10:31 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:28 UTC

Datacenter Maintenance (Compute, Network) - Part 2 Dec 10, 2025 08:00-16:00 UTC

Update - The maintenance has been rescheduled to 2025-12-10
Nov 14, 2025 - 10:26 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:45 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 10:31 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:30 UTC

Datacenter Maintenance (Compute, Network) - Part 3 Dec 11, 2025 08:00-16:00 UTC

Update - The maintenance has been rescheduled to 2025-12-11
Nov 14, 2025 - 10:28 UTC
Update - This maintenance will be rescheduled
Nov 13, 2025 - 12:45 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our compute and network infrastructure. Our team will be diligently working to execute the migration smoothly and efficiently.

Impact: We expect that our services will continue to operate normally. You might experience some delays in service response during the maintenance. There might be periods of slightly delayed message delivery and UIs may display updated vehicle states with a minor delay.
Oct 31, 2025 - 10:33 UTC
Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Emergency maintenance of the systems
Completed - The scheduled maintenance has been completed.
Nov 22, 15:00 UTC
Update - Emergency maintenance continues to proceed according to plan and without any restrictions thanks to the redundant setup.
Nov 22, 14:40 UTC
Update - Maintenance is currently proceeding according to plan and without disruption.
Nov 22, 13:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 UTC
Scheduled - During this time window, we will be performing emergency maintenance in our data center to ensure system stability. There may be interruptions for a few minutes during this time. We will keep this time as short as possible and are in contact with all teams and our service providers.

This maintenance was already planned for earlier today, but we postponed it in order to plan more details in advance and further reduce the impact.
Nov 22, 11:53 UTC
Emergency maintenance of the systems - postponed
Completed - The preparations to ensure a smooth maintenance process are taking longer than initially anticipated. This means that we are postponing the maintenance window to 13:00 UTC to 15:00 UTC UTC today. However, it also means that, thanks to the more detailed preparations, the disruptions can be minimized more effectively.
Nov 22, 11:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 12:00 UTC
Scheduled - During this time window, we will be performing emergency maintenance in our data center to ensure system stability. There may be interruptions for a few minutes during this time. We will keep this time as short as possible and are in contact with all teams and our service providers.
Nov 22, 09:59 UTC
General issues
Resolved - This incident has been resolved. We are going to provide a postmortem in the next days.
Nov 22, 07:47 UTC
Update - All services are stable again. We keep monitoring.
Nov 22, 07:22 UTC
Monitoring - Services are coming back online, we are monitoring.
Nov 22, 06:54 UTC
Investigating - We are currently experiencing issues with most of our services. Our teams are working on it with highest priority. We'll update as soon as we have more information.
Nov 22, 06:49 UTC
Nov 21, 2025

No incidents reported.

Nov 20, 2025
General issues
Resolved - This incident has been resolved. FleetControl and SmartControl for OneAPI were not accessible for some time. Also, configurations via the OneAPI were affected.
Nov 20, 22:26 UTC
Update - We are continuing to monitor for any further issues.
Nov 20, 22:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 22:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 21:50 UTC
Update - We are currently investigating this issue. Classic-API customers are not affected.
Nov 20, 21:40 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 20, 21:37 UTC
General issues
Resolved - This incident has been resolved.
Nov 20, 16:23 UTC
Monitoring - All of our systems are functional again, and we keep monitoring them.
Nov 20, 15:11 UTC
Update - Our systems are slowly recovering, but are still not fully functional again.
Nov 20, 15:05 UTC
Identified - The issue has been identified, and our hosting provider is currently working on a fix for it.
Nov 20, 14:46 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 20, 14:33 UTC
Nov 19, 2025
Speeding Detection slower than usual due to upstream service
Resolved - Systems remain stable, and our metrics are back to normal. We will close this incident.
Nov 19, 20:28 UTC
Monitoring - We are closely monitoring the situation.
Nov 19, 17:23 UTC
Investigating - We are currently experiencing degradation of Speeding Detection due to degradation of an external upstream service. We are closely monitoring the situation.
Nov 19, 17:17 UTC
Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Partner Carrier Maintenance on the CloudBoxx 3G / 4G connectivity (CloudBoxx 1020 are not affected)
Completed - The scheduled maintenance has been completed.
Nov 13, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 14:03 UTC
Scheduled - Our Partner Carrier is scheduled to perform firmware upgrades on its application servers, which are part of its roaming network infrastructure. This activity is part of the carrier’s ongoing network lifecycle management and is intended to enhance reliability and improve service resiliency for our valued customers.

Impact: While service interruptions are not expected, there may be brief periods of reduced performance. Affected devices may experience temporary delays or disruptions in Data services. Efforts have been made to minimize service disruption as redundant operational servers will be managing traffic. Similar maintenance has already taken place in recent days and has not resulted in any significant restrictions to the service we provide to our customers.

Additional Information:
The INVERS Connectivity Team and the Global Network Operations Center of the connectivity provider will actively monitor the network throughout the maintenance window. Notifications will be issued prior to the start and upon completion of the activity.
Oct 28, 07:55 UTC
General issues
Postmortem - Read details
Nov 18, 15:40 UTC
Resolved - Systems remain stable, and we are closing the incident.

We will follow up on the issue internally with the responsible teams and our hosting partners and prepare a corresponding document with a summary. Once this is ready, we will announce it here and be available to discuss it with our customers.

We apologize for any inconvenience caused by this incident.
Nov 13, 12:22 UTC
Update - While the systems have all been back up and running for some time now, we have not yet received any reports from our partners that everything is finally running smoothly again. Until then, we will leave the status at "monitoring.”
Nov 13, 10:19 UTC
Update - We are continuing to monitor for any further issues.
Nov 13, 09:35 UTC
Update - Most systems have been available for several minutes. The One API message queue has recovered.

We are still monitoring the situation and gathering facts about the root cause of this incident.
Nov 13, 09:34 UTC
Update - Most systems, including FleetControl, have been available again for several minutes. The One API message queue is still unavailable.
Nov 13, 09:02 UTC
Update - The remaining systems are back online, and we are monitoring their stability.
Nov 13, 08:47 UTC
Monitoring - Due to redundancy, the Classic API functions are still available, and customer operations can continue as normal.
Nov 13, 08:45 UTC
Update - We are continuing to investigate this issue. Customers connected to the Classic-API are not affected.
Nov 13, 08:23 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 13, 08:13 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
General issues
Resolved - This incident has been resolved.
Nov 10, 13:43 UTC
Update - The issue (solved in between) only affected customers which are using the OneAPI.
Customers connected to the Classic-API were not affected.
Nov 10, 13:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 13:10 UTC
Investigating - We are currently experiencing issues with our services. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.
Nov 10, 13:01 UTC
← Incident History Powered by Atlassian Statuspage