All Systems Operational

About This Site

How-to contact INVERS Support Team (customer with valid support contract):
- All support requests: support@invers.com
- Emergency support, INVERS hosted systems only (if a majority of the fleet is down) (not for Cocosoft.Net and ICS):
8:00 - 18:00 CET (business hours): +49 271 23888 20, follow the instructions
18:00 - 8:00 CET (outside business hours): +49 271 23888 0, follow the instructions

On these days we only offer emergency support in 2024: 01. Jan, 29. Mar, 01. Apr, 01. May, 09. May, 20. May, 30. May, 03. Oct, 01. Nov, 24. Dec, 25. Dec, 26. Dec, 31 Dec.

Cellular connectivity (GSM / UMTS / LTE / 2G / 3G / 4G) ? Operational
CloudBoxx Operational
CloudBoxx (REST API) Operational
CloudBoxx Events (RabbitMQ) Operational
Installer Apps (SmartControl) Operational
Damage Detection Activation/Deactivation Operational
OneAPI Operational
OneAPI (REST API) Operational
OneAPI and Insight Events (RabbitMQ) Operational
FleetControl Operational
FleetControl Operational
Legacy Stack Operational
CocoSoft Hosting - Europe Operational
CocoSoft Hosting - Asia Operational
ICS Hosting - Worldwide Operational
Customer service communication channels ? Operational
Phone ? Operational
E-Mail ? Operational
Ticket system ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance of OneAPI internal messaging system May 23, 2024 19:30-21:00 UTC
Our internal messaging system will be going through technical maintenance.
There should be no noticeable impact on your operations.
During this time, you may experience brief periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.
Posted on May 13, 2024 - 11:05 UTC
Maintenance of CloudBoxx internal messaging system May 23, 2024 21:00-22:30 UTC
Our internal messaging system will be going through technical maintenance.
There should be no noticeable impact on your operations.
During this time, you may experience brief periods of slightly delayed message delivery and FleetControl may display updated vehicle states with a slight delay.

We appreciate your patience as we strive to improve our services.
Posted on May 13, 2024 - 11:07 UTC
Past Incidents
May 13, 2024

No incidents reported today.

May 12, 2024
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
May 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
May 6, 12:52 UTC
May 11, 2024

No incidents reported.

May 10, 2024
May 9, 2024

No incidents reported.

May 8, 2024
Datacenter Maintenance (Network) Part 2
Completed - The scheduled maintenance has been completed.
May 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure.
Our team will be diligently working to execute the migration smoothly and efficiently.
Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.
Apr 30, 08:14 UTC
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
May 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 12:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
May 6, 12:49 UTC
May 7, 2024
Datacenter Maintenance (Network) Part 1
Completed - The scheduled maintenance has been completed.
May 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its performance and stability.
As part of this process, we are applying updates to our network infrastructure.
Our team will be diligently working to execute the migration smoothly and efficiently.
Impact: We expect that the services will continue to operate normally without any interruption during the entire maintenance process.
Apr 30, 08:11 UTC
May 6, 2024
Database maintenance
Completed - The scheduled maintenance has been completed.
May 6, 22:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 UTC
Scheduled - Our database will be going through technical maintenance.
There should be no noticeable impact on your operations.
During this time, you may experience brief periods of intermittent connectivity interference.

We appreciate your patience as we strive to improve our services.
Apr 29, 11:14 UTC
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC
Scheduled - We are performing a scheduled maintenance of our system to enhance its security and stability.
As part of this process, we are applying updates to our hosting environment.
Our team will be diligently working to execute the maintenance smoothly and efficiently.

Impact: There should be no noticeable impact on your operations.
During this time, you may experience brief periods of intermittent connectivity interference.
We appreciate your patience as we strive to improve our services.
Apr 22, 13:48 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Cellular connectivity issues
Resolved - It affected Telekom Germany only and is solved since ~7 UTC. Devices switched over to alternative networks directly.
May 3, 09:31 UTC
Investigating - We are currently experiencing cellular connectivity issues with some networks. Most of our devices changed network so there should be little to no impact on our customers' businesses . We are investigating with our partners.
May 3, 06:45 UTC
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Apr 15, 07:38 UTC
Apr 29, 2024
Cellular connectivity maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:00 UTC
Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency.

Service Impact: No impact is expected due to redundancy in their network.

Other Information: Engineers will be actively monitoring the network during the maintenance activity.
Apr 12, 09:54 UTC
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